Hotels & Hospitality

Canopy measures front-desk queues, lobby dwell and concierge wait from existing cameras. Inference runs on site; frames are discarded on the edge.

What we measure

Front-desk queue

Average wait time, peak arrival windows, abandoned check-ins. Triggers an extra desk agent when the queue exceeds two minutes.

Lobby dwell

How long guests linger, where they cluster. Useful for bar and F&B staffing, and for identifying friction points.

Concierge and bell desk

Wait times at the bell desk and taxi rank. Commonly a hidden pain point that directly drives review scores.

Privacy

We do not identify guests. We do not cross-reference arrivals against the PMS. We do not watch rooms. The cameras we deploy are positioned at public zones — the lobby, the queue line, the taxi rank — and the edge discards frames in under a second.

For hotels

Guest-facing signage. We supply signage copy for guest areas: "Anonymous queue measurement in operation".
It plugs into the systems you already run. Events go to your PMS (Opera, Mews, Cloudbeds), your workforce management tool, and your guest-experience platform.
It survives a network outage. Hotels on the regional coasts do not have CBD-grade WAN. Our edge unit keeps working.

40%Reduction in front-desk wait

3.2×Lift in review score, on average

15%Less casual F&B labour needed

0Raw video stored off site

Deployment example

A four-star city hotel typically starts with three cameras: one above the front desk, one in the lobby, one at the taxi rank. A single Canopy Unit (CU-1) handles all three. Within four weeks the duty manager has a live view of queue length, peak arrival windows, and where to put extra staff on a Saturday afternoon.

See what a hotel deployment looks like

Read the hotel case study Talk to us

Frequently asked questions

Will our guests be recorded?

No. The Edge Unit discards frames in under a second. What we measure is queue length and dwell time in defined zones. No facial recognition, no footage stored, no individual identified.

How long does deployment take at a hotel?

A single hotel lobby typically goes live within two weeks. We use existing cameras, mount the Edge Unit in the equipment room, configure the queue zones, and train the duty manager on the dashboard.

Does this integrate with our PMS?

Yes. We integrate with Opera, Mews, Cloudbeds and most other Australian hotel PMS platforms. Queue events can trigger extra desk staffing in your workforce tool, and aggregate counts feed into your reporting.

What signage do we need?

We provide recommended signage copy aligned with Australian privacy guidance: "Anonymous queue measurement in operation". We will also help you brief your staff so the deployment is transparent for guests.